ServiceNow IT Operations Management

About ECC queue

The External Communication Channel (ECC) queue displays messages from and to the MID Servers, which are usually called input and output messages. The input messages are ones that are sent from the MID Server to the instance and the output messages are the ones from the instance to the MID Server:

1. To view the ECC queue, search for ECC in the application navigator, which will bring in all the messages in the ECC queue, the queue column specifies if the message is an input message or output message:

2. Clicking on any of the messages will open up details of the ECC message:

Let's see some of the key values or data that is received ...