ServiceNow IT Operations Management

Prerequisites for dependency views

Following are the basic prerequisites required to set up the dependency views

• ServiceNow application: The Configuration Management Database (CMBD) application must be enabled
• Role requirements:
  • Administrator or ITIL Role or custom role is able to access the CMDB tables. Administrator has the ability to create or modify dependency views map indicators, create or modify map icons, create or modify map related items, create or modify dependency views menu actions, and create or edit a dependency type.
  • Dependency views role required to access dependency view maps from the navigation menu, a script API, or directly from a URL.
  • The ecmdb_admin role is required to perform activities related to icons, indicator, ...