April 2017
Intermediate
266 pages
5h 13m
English
Content preview from ServiceNow IT Operations Management
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What is a business service?
Business is the core activity or a purpose forming an organization. There are certain offerings that the business has to offer, and there are multiple components that support the business, including IT. These does not produce a tangible commodity. This is called a business service.
For example, a website might be a core business service that is important and supporting a critical business function. These websites are supported by multiple infrastructure components including servers, network components, and so on. It is important to understand business services for us to be able to proceed with service mapping. Business services are going to be core for service mapping where the service mapping will reference the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.