April 2017
Intermediate
266 pages
5h 13m
English
Content preview from ServiceNow IT Operations Management
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Service mapping
The organization provides services to its customers. IT plays a critical role in providing services to the business community who actually deliver the services to the end users or sell the products. Each line of a separate product line or type of service provided is called a business service. Some examples of business services include:
- Financial institutions such as a bank might have business services such as loans, credit cards, banking accounts, and so on
- In a health care pharmacy business, services might include research, development, and manufacturing
- In an oil and gas business, services might be downstream, upstream, manufacturing, research and development, and shipping
Each organization has exclusive types of business ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.