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ServiceNow IT Operations Management
book

ServiceNow IT Operations Management

by Ajaykumar Guggilla, Andrew Pishchulin
April 2017
Intermediate
266 pages
5h 13m
English
Packt Publishing
Content preview from ServiceNow IT Operations Management

MID Server communications

MID Server communications happen through an External Communications Channel (ECC) queue. One way to think about the ECC queue is like an airline check-in kiosk. MID Servers check each of these kiosks on a regular basis to see if there are any activities that need to be performed. If there is any activity then MID Server does the job and sends the information back to the ECC queue, which is utilized by the ServiceNow instance to use. ECC queue is an integration point between other systems and the ServiceNow instance. ECC queue is a table in the ServiceNow database that stores messages that are entered through other systems. Messages are classified as output and input messages:

  • Output messages: Messages from the ServiceNow ...
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Publisher Resources

ISBN: 9781785889080