ServiceNow IT Operations Management

Service mapping traffic based discovery

The traditional method and majority of the data is gathered by service mapping using the patterns. The patterns are most of the time reading configuration files. There is another method to discover CI using traffic connections between CI's which is termed as traffic based discovery.

Traffic based discovery will create all TCP connections that the CI has, regardless if it is part of the business service or not. The configuration base discovery will only capture connections that is part of the service. Inbound and outbound connections are discovered using the netstat and Isof protocol and comments. Traffic based discovery can be enabled at different levels

• Service mapping level: Traffic based discovery ...