ServiceNow IT Operations Management

How service mapping works

In this section, lets explore and see how Service Mapping works.

1. For every discovery request, service mapping selects MID Server, by default service mapping selects the MID Server whose IP ranges matches the IP in the discovery request. If there is not a match service mapping selects the default MID Server.
2. Service mapping creates a discovery request for the IP address of the entry point. It then writes the request in the (ECCExternal Communication Channel (ECC) queue and assigns an MID Server to the request.
3. The MID Server passes information on the discovered CI, its attributes, and connections to the ECC queue. ...