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ServiceNow IT Operations Management
book

ServiceNow IT Operations Management

by Ajaykumar Guggilla, Andrew Pishchulin
April 2017
Intermediate
266 pages
5h 13m
English
Packt Publishing
Content preview from ServiceNow IT Operations Management

Alert correlation rules

When events are generated and event rules are triggered, alerts are generated. There might be alerts which are related to one another like your service maps, the CI relationship where a parent CI or business services have all the downstream CI mapped below them. Similarly, there might be a parent alert and the underlying alerts might be related to them because the parent alert is generated it is expected that the child alert will get triggered. For example, in a network environment, you have a main router and there are many other sub routers and switches and pieces of network equipment associated to the network. When the main network goes down, it is expected that other network equipment is not going to work.

Alert ...

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Publisher Resources

ISBN: 9781785889080