April 2017
Intermediate
266 pages
5h 13m
English
Content preview from ServiceNow IT Operations Management
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What this book covers
Chapter 1, Introduction to IT Operations Management in ServiceNow, introduces ServiceNow IT Operations Management, the importance of each of ITOM's components, and ITOM's high-level architecture.
Chapter 2, MID Server Essentials, walks through all the necessary steps to install MID Server and configure roles.
Chapter 3, Configuration Management Using ServiceNow Discovery, covers the different phases available, the ECC queue, and configuring discovery the easy way.
Chapter 4, Creating and Managing Dependency Views, focuses on learning the prerequisites, understanding the tables and properties, and learning about how to load and view dependency maps.
Chapter 5, Cloud Management, dives further into using cloud functionalities ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.