Monitoring Using Event Management

In this chapter, we will learn about the event management application within ServiceNow. Just imagine the volume of IT infrastructure and the number of data centres and applications used in a large corporation. Each of these applications and individual IT infrastructure components are continuously generating events. These events are being monitored by multiple pieces of event monitoring software. There is a need to bring those events into ServiceNow and generate alerts and also react to the generated alerts to see a holistic view and be able to relate with other ServiceNow applications.  The important thing is to see how the events are effecting the business as you can see what business services are effected ...

Get ServiceNow IT Operations Management now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.