April 2017
Intermediate
266 pages
5h 13m
English
Content preview from ServiceNow IT Operations Management
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Event management workflow
High-level workflow of event management in ServiceNow is described in the following list:
- Events from other monitoring tools that are integrated and fed into ServiceNow are stored in the event table, which is the em_event table first.
- Events are then processed for appropriate escalation by referring to the CMDB. For example, some of the events raised by critical business service and associated infrastructure might be resolved as a critical event and they follow the appropriate escalation rules that are configured.
- Unintended events are filtered out at the next state.
- Alert tables are referenced next for taking appropriate actions against the raised and processed events.
- During events processing the correlation is ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.