Business Ethics and Corporate Governance, Second Edition

CONSUMER PROTECTION: INDIAN SCENARIO

The need for and importance of consumer protection has been realized in India for a very long time. In fact, even during the British regime, a number of enactments such as the Sale of Goods Act (1930) and Agricultural Produce (Grading and Marketing) Act (1937) had been enacted. After India’s independence, the now-repealed Monopolies and Restrictive Trade Practices Act (MRTP Act) 1970 and Consumer Protection Act 1986 were two landmark legislations that were passed to protect the consumers.

Unlike in the Western countries where the functioning of a free-market economy offers only a limited scope for governments to interfere in favour of any one segment of society, in India the socialistic pattern of society ...