The Consumer Protection Act, 1986 has provided for some institutional arrangements to protect and promote consumer rights and to redress their grievances. The institutional arrangements are discussed here.

Consumer Protection Councils

The act envisages the establishment of Consumer Protection Councils at the national and state levels.

The council is basically advisory in nature. The Central Council will be constituted with the following members:

  1. the Union Minister in charge of the Department of Food and Civil Supplies will be the chairman of the council; and
  2. members not exceeding 150 in number consisting of officials drawn from various Union Ministries, Members of Parliament, consumer organizations, concerned ...

Get Business Ethics and Corporate Governance, Second Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.