Business Ethics and Corporate Governance, Second Edition

CONSUMER PROTECTION ACT, 1986

The Consumer Protection Act, 1986 (COPRA) conferred a legal right to the individual consumer to seek legal redress or recover costs and damages for injury or loss suffered by him or her as a result of faulty, defective goods and services, bought or secured for valuable consideration. A vigilant consumer owes it to his or her own self and family members to know and understand the relevant provisions of this significant statue, which is a piece of socio-economic legislation.

This act (COPRA) is applicable to all defective goods and deficiency in service. ‘Goods’, under the act mean every kind of movable property, including stocks and shares, growing crops and things attached to or forming part of the land. And ‘Service’ ...