Complete Leadership

As he assumed the new role, a new logistics and computer system came on line and

implemented a ‘big bang’ that had significant performance issues. It led to serious

problems with suppliers, increasing debt and weakening morale among staff. Ian, who

had had a coach for three years, used the support that she had to offer. Most of the

solutions were of a technical and industry-specific nature, and Ian drew heavily on his

own knowledge of the business’s systems to map out solutions, but coaching – and

the strengthening of Ian’s personal skills – played a role in the turnaround that was

achieved. Judge for yourself how important each strand was as Ian relates ...