Complete Leadership

first what they must achieve and then work to manage the

external environment – tapping into resources, building

networks, honing skills, broadening their influence – so that, in

the end, they meet their goals. A sense of personal volition – the

refusal to let other people or organizational constraints set the

agenda – is perhaps the subtlest and most important distinction

between this group of managers and all the rest.’

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Here’s an example of a complete leader operating in an interim role

for the construction group Arup, as related by Clive Reeder, senior

human resources manager at the group:

‘He ended up staying with us off and on for two years. He