
momentum complete leadership chapter four
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the coercive style that was needed (though only for the more recalcitrant employees
and only on a temporary basis). The coaching and his business awareness had given
him a rational case for deploying a more directive approach, and coaching had also
helped him with his emotional self-control.
He was deploying an authoritative style with those team members willing to change
(‘this is where we’re going; join me in the mission’) and a coercive style with those who
were reluctant (‘we have no choice but to change; I expect you to meet these targets’).
The trick was to use these without abandoning his ...