
accountability 161
achievement 180
adaptation 27, 28
affiliative leadership and style 52–3,
59, 87, 92
Alexander the Great 177
appraisal 138–9
Appreciative inquiry 39, 147
attitudes 11, 12, 17, 37, 59, 132
authoritative leadership 47–9, 59, 64,
87, 154
balanced scorecard 105, 106, 109
Bartel, Caroline 104
behaviour 28–30, 66, 122, 181
changing 24, 94, 110
beliefs 34–5, 92–3
benchmarking 131
Bennett, Dave 50, 60–3
Blair, Tony 154
Bloch, Susan 147
boardroom dynamics 8–10, 11
bosses 3–4, 160–5
see also management
Bruch, Heike 124, 173, 175
burn-out 180
business failure 56, 57
Carlisle, Ian 26, 31–4, 128–9, 130
case studies
Alex’s story 66–8
Candy’s story – how she managed