
is the subjective perception; that is everything. There is a saying
among magazine designers: ‘What it is, is what you’ve done.’ This
tautology serves to illustrate the futility of arguing, ‘Ah, but I was
trying for this effect,’ if that was not the effect achieved. It can be a
hard lesson.
Self-awareness and delegation
Sue Turner, HR director, Group CIO & Functions at Barclays Bank in
the UK, comments on how feedback from her team, gathered in a
structured way through 360-degree emotional intelligence appraisal,
has helped her to delegate, empower her teams and employ ‘less
assertion; more listening’. She discovered that, though she rated
highly on the ...