
1 Lefkowitz, M., Blake, R. R. and Mouton, J. S., ‘Status Factors in
Pedestrian Violation of Traffic Signals’, Journal of Abnormal and
Social Psychology,1955; see also Cialdini, R., ‘The Science of
Persuasion’ Scientific American, February 2001
2 Bloch, S. and Drysdale, J., ‘Leadership in New Roles’, Hay
Group, 2000
3 People Skills Report, Ashridge Management College, June 2002.
The top five, in order of rank, were: 1 Communication skills; 2
Influencing (especially without authority); 3 Ability to champion
change; 4 Motivational skills; 5 Integrity and trust. The
equivalent survey in 1999 had yielded the following order: 1
Communication skills; 2 Motivational ...