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Customer-Centered Design: A New Approach to Web Usability by Karen Hyatt, Kreta Chandler

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Integrating into Global Markets

Many e-commerce businesses selling to international audiences have recognized the need for country-specific websites that are based on products, customs, languages, and cultural influences. In many cases, countries will have unique retail shopping experiences that are part of the makeup of the people in that country. These considerations need to be factored into website design and development. As a rule, one global e-commerce website does not fit all.

While some consumer online shopping trends are global, it is good practice not to rely on those trends but to heavily consider each country's specific insights. For example, although mostly men purchase online worldwide, in the U.S. more women are shopping and purchasing ...

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