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Customer-Centered Design: A New Approach to Web Usability by Karen Hyatt, Kreta Chandler

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Usability Measurement Process

Usability measurement for web design is a means to ensure early, continuous, and systematic feedback from target customers during development or system architecture version rollout. This requires a development process that allows for iterative refinement of web design. It is not a one-time activity. Usability measurement is a process that factors in several components, such as methodologies, customers, and budgets.

Main steps in the process include setting objectives, defining measurement purposes, and identifying the right method and metric to use. They also include developing test plans and recording and analyzing test findings and results.

Usability goals should initially be stated in terms that reflect a known ...

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