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Customer-Centered Design: A New Approach to Web Usability by Karen Hyatt, Kreta Chandler

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More on Navigation

You can never say enough on the importance of superior navigation. Navigating a website is like driving a car on highways and city streets. Highway road signs are pretty standard with shape and color. Highway exit signs are uniformly presented from state to state or from region to region and consistent within a country so that any driver knows what to expect and what the signs mean.

Some websites, however, are more like city driving. Each city makes its own street signage standards, which may help or hinder drivers and pedestrians. One city, for example, puts the name of the street only on one side of the street sign. This may be fine for those driving in the direction of the one-way street, but what if you pass it without ...

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