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Customer-Centered Design: A New Approach to Web Usability by Karen Hyatt, Kreta Chandler

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Seize the Future

Will you be prepared for the future? Before you can get ready, you'll need to anticipate what it will be like. We asked a few industry leaders and experts in their field to tell us what they thought the future would hold in five to ten years. How will it be different or how will it be more of the same? These leaders have come from different disciplines and have provided varying viewpoints relating to people, retailing, online selling, research, marketing, and distribution.

The following experts share their visions:

  • Pradeep Jotwani is an executive of Hewlett-Packard Company. Since joining HP in 1982, Mr. Jotwani has held a series of positions in the U.S. and Europe with the printing and PC businesses. Most recently, he was a member ...

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