O'Reilly logo

Customer-Centered Design: A New Approach to Web Usability by Karen Hyatt, Kreta Chandler

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

About the Authors

The two authors have extensive experience in many fields:

Kreta Chandler: A former learning products engineer and award-winning author of UNIX user manuals and online help, Ms. Chandler has spent the past 21 years with Hewlett-Packard Company consulting with major online retailers, managing customer online shopping research, and leading the development of online shopping tools that are revolutionizing the way customers shop online. She has also managed direct marketing catalog programs and developed user interface navigation models for the first interactive printing supplies vending machine. She was part of the engineering team that pioneered HP-VUE, the first graphical user interface for UNIX.

Karen Hyatt: A former editor and ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required