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Customer-Centered Design: A New Approach to Web Usability by Karen Hyatt, Kreta Chandler

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So What's New?

The world changed with Internet adoption. Online stores emerged as an entirely new marketplace. Shoppers changed their shopping habits as new choices and an abundance of information became available. Marketplaces morphed and traditional channels of distribution blurred as new entrants came onto the scene creating a new competitive environment. With the adoption of the Internet came the following new factors influencing shopping:

  • Online stores displayed products on a new kind of “shelf.”

  • Hybrid online stores emerged from traditional organizations and skill sets.

  • The marketplace focused increasingly on alternative channels.

  • The Internet reinforced the importance of a global marketplace.

  • The online renaissance created a new awareness ...

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