Content preview from ITIL 4の教本 ベストプラクティスで学ぶサービスマネジメントの教科書

300
索引
●
数字・記号
2025年の崖 20, 178
3P
202
4 つの側面
50, 161, 225
π型人材
72
●
A~C
Adopt&Adapt 223
AIDMAの法則
93
AISASの法則
93
BMC
197
BSC
259
CDS
23
Chaos Monkey
120
CI
280
CL
78
COBIT
45
CSF
165, 211
CSR
200
●
D~G
DITS 23
DPI
23
DSV
23
DX
117, 178
DX レポート
20
ESG投資
203
GRC
121, 154
GRI スタンダード
154
●
H~K
HVIT 23
ISO
21
IT
186
ITIL
14
ITILクレジット
28
ITILマスター
28
ITSM
14
IT インフラストラクチャ
296
IT資産管理
270
IT 戦略
182
JSTQB
293
KPI
75, 165, 211
●
L~O
LPS 123
MBO
214
MP
25
OKR
165, 212
OODA ループ
143
OPEX
199
OT
186
●
P~R
PEM 215
People
135
PeopleCert
24
PESTLE分析
52, 193
POLISM
184
Progress
139
PSF
226
Purpose
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Publisher Resources
ISBN: 9784798174761