January 2015
Beginner
344 pages
7h 36m
English
Content preview from Key Management Models, 3rd Edition
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50
The EFQM model
The big picture
The EFQM model developed by the European Foundation for Quality Management is a model that helps to translate strategy into five organisational areas (‘leadership’, ‘policy and strategy’, ‘people’, ‘partnerships and resources’ and ‘processes’) and four different result areas. The underlying philosophy is that, if the strategy is properly translated and implemented, the five organisational areas are aligned and contribute to all four result areas, of which the outcomes will be satisfied customers and suppliers, satisfied employees, a satisfied society and satisfactory organisational performance and goal realisation ...
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