Key Management Models, 3rd Edition

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Information Technology Infrastructure Library (ITIL^®)

The big picture

The Information Technology Infrastructure Library (ITIL^®) is a framework for designing the governance and service processes within an IT organisation. It is a set of best practices on how to align IT with business and how to organise IT service management.

Developed in the 1980s by Central Computer and Telecommunications Agency (CCTA) of the the British government, ITIL had been adopted by many organisations, both public and private. Version 3 (introduced in 2007 and amended in 2011) is currently available via Axelos Ltd., a UK government joint venture that licenses ...