Behavioral Segmentation
In behavioral segmentation, marketers divide buyers into groups on the basis of their actions. Many marketers believe variables related to users or their usage—user status, usage rate, buyer-readiness stage, loyalty status, and occasions—are good starting points for constructing market segments.
User status. Based on their prior experience with the company’s offering, consumers can be classified into nonusers, potential users, first-time users, regular users, and ex-users. Understanding customers’ experience with the company is important because different types of experience tend to require different marketing strategies. Included in the potential-user group are consumers who will become users in connection with some ...
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