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Marketing Management, 16th Edition
book

Marketing Management, 16th Edition

by Philip T. Kotler, Kevin Lane Keller, Alexander Chernev
June 2021
Intermediate to advanced
608 pages
35h 33m
English
Pearson
Content preview from Marketing Management, 16th Edition

Chapter 12 Managing Marketing Communications

An older woman posing for a Dove advertisement.

Dove’s highly praised Campaign for Real Beauty, encouraging women to appreciate their individual beauty, resonated with consumers and boosted company sales by more than 60 percent.

Source: Retro AdArchives/Alamy Stock Photo

Learning Objectives

After studying this chapter you should be able to:

  1. 12.1 Explain the role of marketing communications.

  2. 12.2 Define meaningful communication objectives.

  3. 12.3 Describe how a company should identify target customers and craft the communication message.

  4. 12.4 Explain how a company should decide on the communication media mix and develop a media plan.

  5. 12.5 Describe ...

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Publisher Resources

ISBN: 9780135323199