Sales Force Size
Sales representatives are one of the company’s most productive and expensive assets. Increasing their number increases both sales and costs. Once the company establishes the number of customers it wants to reach, it can use a workload approach to establish sales force size. A streamlined version of this method has five steps:
Group customers into size classes according to annual sales volume.
Establish desirable contact frequencies (number of calls on an account per year) for each customer class.
Multiply the number of accounts in each size class by the corresponding call frequency to arrive at the total workload for the country, in sales calls per year.
Determine the average number of customer interactions a sales representative ...
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