
Acknowledgements
This book is based on a combination of several research projects and
extensive practical experience gained in industry.
Our special thanks go to the many PricewaterhouseCoopers profes-
sionals who provided their support and energy. We are particularly
grateful to the individuals who collaborated by sharing their ideas,
experience and research results: Dave Allen, Richard Anderson, Geoff
Campbell, James Chrispin, Sean Cunningham, George Gilmour,
Andrew Gray, Paul Jacob, Charles Johnson, Bernard Kenny, Neil
Osborne, Sam Samaratunga, Stephen Sloan, Steve Stocks and Graham
Ward.
The authors would particularly like to thank Geoff Smart for ...