Operational Risk and Resilience

constitute acceptable performance, what would be good

and what would be excellent.

•

Use an independent quality assurance team also to review

and grade quality of planning and reliability of information

flows on defect rates.

•

Link rewards for project team members to their track

record in achieving short-term milestones, maintaining

good quality plans and achieving low defect rates.

Service focus

The final cultural characteristic that tends to be supportive of

successful projects is closely related to teamwork orientation.

The difference is that it applies to areas of the organization

that may not have a major role to play in the project, and may

not even consider ...