November 2000
Intermediate to advanced
306 pages
11h 15m
English
Content preview from Operational Risk and Resilience
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having a more realistic appraisal of fixing dates for product
launches.
•
Organizations can run into problems when they try to guar-
antee a high degree of customer service without back-up or
resources. Many companies have claimed they will offer a
next-day delivery guarantee while underestimating the
resources required to carry out that kind of service. A
similar problem is that e-mail enquiries from a web-site go
unanswered or there is a poor response time, leading
quickly to dissatisfied customers.
•
When launching a new Internet venture, organizations
need to create successful ‘on-line communities’ which mean
that consumers are far more likely to return ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.