
Media relations, 215
Mergers and acquisitions
(M&As), 38, 275–86
management information,
277–9
merging working practices,
280–3
reasons for failure, 280
Milestones, 189–91, 193
Mission-critical networks, 148
Monitoring, 35, 75
of demand, 119
of performance, see
Performance measurement
transaction monitoring
systems, 80
Multi-year, multi-line insurance
products, 100
National Grid, 251
Net risk analysis, 93
Open culture:
achievement of, 184–6
importance of, 182–4
Operational buffers, 146
Operational controls, see
Controls
Operational integrity, 2, 3
Operational resilience, 5, 48–52,
248
capacity planning and, 57–8,
106–10
cost cutting and, 56–7
crisis management and, 206–16 ...