Operational Risk and Resilience

Concluding points

•

The recurring evidence points to the need to integrate

people/organizational (P/O) risk management into the tra-

ditional operational risk management approaches.

•

There has been an historical failure to do so. There exists

significant advantages for businesses that adopt sensible

techniques.

•

P/O sources of risk are introduced into all forms of opera-

tional risk management such as BCP, business projects and

business process redesign.

•

A d d ressing P/O risks does not sit comfortably with managers

because they can seem subjective and not amenable to simple

m e a s u rement or manipulation, unlike other technical risks.

•

Techniques exist ...