
context, focusing on the technology to ensure operational con-
tinuity would be too narrow an approach.
The need for operational resilience
Some of the key questions that businesses have to ask them-
selves include:
•
Do we have enough operational resilience to support large
increases in volume?
•
How do we ensure a well-managed service when we launch
a service on the Internet?
•
How do we assure regulators and investors of the resilience
of our on-line banking business?
•
How can we minimize the number of disruptions we have
been suffering?
•
How do we forecast and respond to customer services
demand when we re-vamp card services?
Some of the aims of operational ...