Operational Risk and Resilience

Crisis management

Introduction

Every year, businesses around the world are thrown into crisis

because they suffer the impact of a severe, unexpected event.

Many of these, such as shipping accidents, train crashes, chem-

ical leaks, sudden financial collapses or terrorist attacks, hit

the headlines and become high-profile disasters. For the man-

agement of these businesses, having a prepared plan to

respond is critical and is likely to be the single most important

factor in minimizing long-term damage to the organization.

The right response is especially important today considering

that organizations operate in a ‘global goldfish bowl’; the glob-

alization ...