
Introduction
The successful management of operational change in the new
millennium is set to become even more critical to overall busi-
ness success as the rate of change continues to increase.
Organizations will need to adapt even more quickly to the
changing needs of their marketplace. They will be able to pick
and choose from an expanding array of technological solu-
tions to reorganize business processes and further restructure.
In operating in ‘network economies’, they will be able to enter
into new forms of risk-sharing business-to-business relation-
ships. In all of these contexts, the tension between managing
risk and taking risk will be even higher ...