November 2000
Intermediate to advanced
306 pages
11h 15m
English
Content preview from Operational Risk and Resilience
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Service level agreements: The key to successful service
arrangements (whether provided by third parties or dele-
gated internally within the organization) is an unambiguous
contract defining the services being provided, and the
respective responsibilities of the provider and client. The
agreement should define the minimum service levels, the
penalties for failing to meet these, and the reporting mech-
anisms that will be used to assist in monitoring supplier per-
formance.
•
Control reviews and requirements: It is beneficial that
regular reviews should analyse the control environment of
an organization. The objective is to test whether business
operations ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.