Operational Risk and Resilience

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Size and scale – a few computers down or a whole network?

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Visibility – is it happening behind the scenes?

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Complexity level – are there sufficient resources and people

with specialist skills to deal with the crisis?

Depending on the nature of an organization and its business

activities, a crisis may arise as the result of a wide range of inci-

dents, including:

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criminal activities, including terrorism;

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kidnap;

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extortion;

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accident, including fire/explosion;

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product failure/contamination, perhaps leading to injury

and product recall;

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health and safety disasters;

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negative public/media opinion, perhaps resulting from man-

agement actions;

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employee dissent, ...