Operational Risk and Resilience

Human resource management

Introduction

With a strong emphasis on tools, techniques and methodolo-

gies to quantify risk, risk management methods have long

approached risk from a purely technical perspective. While

managing risk in this way undoubtedly provides advantages

over previous, passive or reactive approaches, there is a danger

that risk management practices can become one-sided. Too

strong a focus on quantification, control and ‘auditable’ meas-

ures can mean that managers are not aware enough of issues

and problems that are people-related. In reality, issues such as

employee motivation and morale, attitudes and aspirations,

management style and ...