October 2011
Intermediate to advanced
272 pages
6h 52m
English
Content preview from Operations Due Diligence: An M&A Guide for Investors and BusinessBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CUSTOMER SATISFACTION METRICS
Customer satisfaction metrics need to be tracked throughout product development, beginning with the definition of the requirements and continuing through design, implementation, and testing. Each product design change must consider the impact the change will have on the eventual cost, usability, and reliability of the product. Does the business identify and collect customer satisfaction metrics throughout the life cycle of the product?
Employees need to be asked to make a personal commitment to achieving high levels of customer satisfaction, and they need to understand the impact their job has on the customers’ experience with the business. One way to accomplish this is for customer satisfaction metrics to be fed ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.