October 2011
Intermediate to advanced
272 pages
6h 52m
English
Content preview from Operations Due Diligence: An M&A Guide for Investors and BusinessBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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PRODUCT SUPPORT
Of course, no matter how much effort a business puts into building user-friendly, reliable, high-quality products, it is inevitable that some customers may still run into problems. And when they do have a problem, it’s the way the business responds to the problem that customers will remember. If the business is proactive in giving its support, the customers will be left with a favorable impression. Their experience will determine whether they will purchase from the business again.
Furthermore, when product problems occur, the business has an opportunity to cement its future relationships with its customers and turn these events into positive encounters. Does the business offer long-term maintenance support for its products?
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.