October 2011
Intermediate to advanced
272 pages
6h 52m
English
Content preview from Operations Due Diligence: An M&A Guide for Investors and BusinessBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CONTACT MANAGEMENT SYSTEM
Communication among and across the sales and marketing infrastructure is critical to customer satisfaction and retention and, consequently, to recurring sales. Customer contact reports are commonly used to document interactions with customers and to inform other staff members about those interactions. Reviewing the contact management system (CMS) is another way to assess the sales qualification process. If the business doesn’t use a CMS, you may have found an area for further discovery, depending on the business’s sales model (broad retail sales to the general public may not require contact lists, for instance, but the retail sales may require a list of distributors). Again, the business will need to be very cautious ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.