Triage Bugs
Problem: Nobody is sure which bugs are the important ones. And the problem gets complicated by the presence of duplicate and invalid reports.
You have to do something with a bug once it is opened. To do something with it, you have to make some decisions. How important is it? How easy is the fix? Who has the time and skills to work on it?
In medicine, triage is the practice of grouping patients based on the extent of their injuries and their likely mortality. People with minor injuries can wait. People who are almost certain to die aren’t treated so that time and resources are focused on those who are critically wounded but could survive. Similarly (except far less emotionally and ethically fraught), bugs that are of trivial impact ...
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