April 2010
Intermediate to advanced
272 pages
5h 23m
English
What: |
Modifying how people do their work. |
When: |
As necessary. |
Results: |
Support for a needed process change, with minimal resistance and prompt adoption. |
When project metrics reveal an ineffective process (as part of project variance analysis, issue management, quality control, project reviews, or lessons learned), use process-improvement techniques to develop a better method and to document a new standard operating procedure.
Unless the new process is completely automated, developing a new process is only part of the job; you must also provide leadership to gain acceptance for the new way of working and convince people to switch from the old process.
Effecting ...
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