April 2010
Intermediate to advanced
272 pages
5h 23m
English
What: |
Defining measurable standards for project results that matter to stakeholders and determining how to achieve them. |
When: |
Project planning. |
Results: |
Quantified project standards and objectives supported by explicit plans. |
Quality management for projects borrows heavily from methodologies primarily associated with production and manufacturing such as “Six Sigma” and Total Quality Management (TQM). The primary goal of project quality management is defining and delivering realistic project deliverables, so it is closely related to scope management.
Quality planning is essential to successful customer- and stakeholder-expectation management ...
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