Book description
Reduced market share, lack of repeat customers, and added costs are just a few ways warranty claims can hurt an organization. Avoiding complex mathematics or accounting terminology, Warranty Claims Reduction: A Modern Approach with Continuous Improvement Techniques explains how to boost profits through the reduction of warranty expenses in your organization.
Outlining a multifunctional approach for reducing claims, the book begins by summarizing the traditional and most common strategies for warranty cost reduction. Next, it explains how you can reduce warranty costs even further by taking a more complete approach. The comprehensive approach described arms you with less conventional, yet powerful, approaches for reducing warranty costs such as improving warranty processing productivity, clarifying installation and usage instructions, and streamlining supply chain management.
The book emphasizes the improvement of efficiencies and productivity in addition to cost reductions. It outlines methods that can help you reduce warranty costs, improve processing activity, reduce wasted time, and improve training of OEM and warranty service personnel. It also describes methods for providing feedback to those in the engineering, manufacturing, and quality control departments.
The text details methods that are fully compatible with ISO 9001 systems and its sector-specific variations, like AS 9100 and TS 16949. Covering concepts that are applicable across all industries and retail markets, it is an ideal reference for anyone involved in the management of warranty claims processing.
The multifaceted approach described in the book will help you broaden your view on how warranty costs can be controlled—allowing you to achieve more cost reductions than are possible through conventional thinking.
Table of contents
- Front Cover (1/2)
- Front Cover (2/2)
- Contents
- List of Figures
- List of Tables
- Preface
- About the Author
- Chapter 1: Warranty Claims (1/2)
- Chapter 1: Warranty Claims (2/2)
- Chapter 2: Understanding the Real Warranty Costs (1/2)
- Chapter 2: Understanding the Real Warranty Costs (2/2)
- Chapter 3: Traditional Methods of Reducing Warranty Cost (1/2)
- Chapter 3: Traditional Methods of Reducing Warranty Cost (2/2)
- Chapter 4: Principles of the Modern Approach
- Chapter 5: Other Warranty Reduction Actions (1/2)
- Chapter 5: Other Warranty Reduction Actions (2/2)
- Chapter 6: Warranty System Productivity Improvement (1/3)
- Chapter 6: Warranty System Productivity Improvement (2/3)
- Chapter 6: Warranty System Productivity Improvement (3/3)
- Chapter 7: Improving the Service Department Itself (1/2)
- Chapter 7: Improving the Service Department Itself (2/2)
- Chapter 8: Warranty Cost Reduction Training for Employees and Customers (1/2)
- Chapter 8: Warranty Cost Reduction Training for Employees and Customers (2/2)
- Chapter 9: Reducing Warranty Claims by Quality Improvement (1/3)
- Chapter 9: Reducing Warranty Claims by Quality Improvement (2/3)
- Chapter 9: Reducing Warranty Claims by Quality Improvement (3/3)
- Chapter 10: Feedback to Manufacturing (1/2)
- Chapter 10: Feedback to Manufacturing (2/2)
- Chapter 11: Reducing Warranty Claims by Reliability Improvement (1/4)
- Chapter 11: Reducing Warranty Claims by Reliability Improvement (2/4)
- Chapter 11: Reducing Warranty Claims by Reliability Improvement (3/4)
- Chapter 11: Reducing Warranty Claims by Reliability Improvement (4/4)
- Chapter 12: Determining Causes for Developing Corrective Actions (1/3)
- Chapter 12: Determining Causes for Developing Corrective Actions (2/3)
- Chapter 12: Determining Causes for Developing Corrective Actions (3/3)
- Chapter 13: Developing Corrective and Preventive Actions (1/4)
- Chapter 13: Developing Corrective and Preventive Actions (2/4)
- Chapter 13: Developing Corrective and Preventive Actions (3/4)
- Chapter 13: Developing Corrective and Preventive Actions (4/4)
- Chapter 14: Feedback to Engineering (1/2)
- Chapter 14: Feedback to Engineering (2/2)
- Chapter 15: Planning and Implementing Your Improvements (1/2)
- Chapter 15: Planning and Implementing Your Improvements (2/2)
- Appendix A: Warranty Cost Tracking Chart
- Appendix B: Gauge R&R Forms
- Appendix C: Worksheets for Determining Root Cause
- Back Cover
Product information
- Title: Warranty Claims Reduction
- Author(s):
- Release date: June 2014
- Publisher(s): Productivity Press
- ISBN: 9781482209143
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